Emergency Website Fixes – 24/7 Help When Your Website is Down

How Emergency Website Repair Works

Emergency website repairs are handled through a simple, priority-based process designed to resolve urgent issues as quickly and safely as possible.

When This Emergency Service Is Not Suitable

1. Get in touch immediately
You contact us by phone or book emergency repair online. Emergency requests are prioritised 24/7, including nights and weekends.

2. Secure access and quick review
Once contact is made, we confirm what access is needed to investigate the issue. This may include website admin access, hosting control panel access, or Cloudflare/DNS access, depending on the problem.

3. Diagnose the issue and explain next steps
We identify what caused the problem and explain what can be fixed, how long it’s likely to take, and the cost involved before proceeding.

4. Apply the emergency fix and confirm resolution
The issue is fixed or stabilised as quickly as possible. Once resolved, we confirm the website is accessible and functioning again.

For emergency repairs, we operate on a no fix, no fee basis.
If the issue cannot be resolved after investigation, you won’t be charged for the emergency fix.

Emergency response means rapid review and action. Resolution time depends on the issue, platform, and access available.

Once you contact us for an emergency website issue, the first priority is to stabilise the situation and understand what’s gone wrong.

In the first few minutes, we:

• Review the issue you’re experiencing

• Confirm what access is needed to investigate

• Check whether the website is online, partially loading, or fully down

As soon as access is provided, we begin diagnosing the problem. This usually involves checking recent updates, server responses, error logs, and security status to identify the cause as quickly as possible.

If the issue can be resolved immediately, the fix is applied without delay. If it’s more complex, you’ll be told what’s involved and how long it’s likely to take before any further work continues.

The goal during the first 15 minutes is to stop further damage, restore access where possible, and give you a clear understanding of what’s happening — so you’re not left guessing while your website is offline.

What Happens in the First 15 Minutes

This service is designed for urgent website issues that need immediate attention. It is not intended for website redesigns, new builds, cosmetic changes, or long-term development projects.

Emergency Website Repairs

Fast, reliable fixes any time you need them.

Site Crashes

Immediate response to get your site back online.

Security Breaches

We patch vulnerabilities to protect your data.

Bug Fixes

Swift corrections to keep your site running smoothly.

WordPress Site Down or Showing a Critical Error

If your WordPress site is down or showing a critical error message, it usually means something has broken during an update, plugin change, theme conflict, or server issue.

Common signs include:

• “There has been a critical error on this website”

• A white screen with no content

• Error messages after a plugin or theme update

• Admin area not loading or constantly refreshing

These problems often look serious, but in many cases they are caused by a single conflict or misconfiguration rather than permanent damage.

When dealing with WordPress errors, the first step is to safely identify what triggered the issue — whether it was a recent update, a plugin conflict, a PHP error, or a server-side problem. Fixing the wrong thing first can make the situation worse, which is why emergency WordPress issues need careful handling.

As part of our 24/7 emergency website fix service, WordPress critical errors are prioritised and checked immediately. Once the cause is identified, the fix is usually straightforward and the site can often be restored quickly.

• If your WordPress website has suddenly gone down, is showing a critical error, or you can’t access the admin area, this is normally fixable — and the sooner it’s checked, the faster it can be resolved.

Contact Form Not Working or Enquiries Not Coming Through

If your contact form is not working or enquiries have suddenly stopped coming through, the problem is often invisible — which makes it especially stressful. Your website may look fine, but customers’ messages are not reaching you.

This usually happens after a website update, a hosting change, or a security adjustment. Common causes include email delivery issues, spam filtering problems, broken form plugins, reCAPTCHA conflicts, or incorrect recipient email settings.

Signs this may be happening include:

• Customers saying they submitted a form but you never received it

• Test messages not arriving in your inbox

• Forms submitting without any confirmation

• Enquiries stopping suddenly with no warning

Because there is often no visible error message, many businesses don’t realise there’s a problem until enquiries are already being lost.

As part of our 24/7 emergency website fix service, contact form issues are checked and fixed as a priority. We test the form properly, confirm messages are being delivered, and make sure enquiries reach the correct inbox reliably.

In most cases, contact form problems are quick to diagnose and fix once the underlying cause is identified. Restoring enquiry delivery quickly helps prevent missed leads, lost sales, and damage to customer trust.

• If you suspect your contact form is not working or enquiries are no longer coming through, this is usually fixable — and the sooner it’s checked, the easier it is to resolve.

If your website has been hacked or is showing a security warning, it can be alarming — especially if visitors are being blocked from accessing your site or shown messages saying it is unsafe.

Common signs include:

• Browser warnings such as “Not Secure” or “This site may be hacked”

• Malware or phishing alerts from Google or antivirus software

• Redirects to unknown or suspicious pages

• Strange content appearing on your website

• Sudden drops in traffic or enquiries

These issues are often caused by outdated software, weak passwords, vulnerable plugins, or compromised hosting environments. In many cases, the website owner hasn’t done anything wrong — the attack happens automatically and without warning.

When a site is flagged as unsafe, visitors will usually leave immediately, and search engines may temporarily restrict or penalise the site. That’s why security issues need to be handled as an emergency rather than a routine update.

As part of our 24/7 emergency website fix service, hacked websites and security warnings are treated as a priority. We assess what’s been affected, remove malicious files where possible, and restore your website to a safe, working state. We also check for the most common entry points to help prevent the issue from recurring.

Many security warnings and hacked site issues are fixable once the root cause is identified. Acting quickly can help minimise disruption, protect your reputation, and restore access for your customers.

• If your website is showing security warnings, redirecting unexpectedly, or you suspect it has been compromised, this is usually fixable — and the sooner it’s checked, the easier it is to resolve.

Supporting UK Businesses With Urgent Website Issues

Website Hacked or Security Warning Showing

Broken Pages or 404 Errors

Broken pages or 404 errors happen when a page no longer exists at the address visitors or search engines are trying to reach. Instead of seeing your content, users are met with a “Page Not Found” message or are taken to a dead end.

This often occurs after:

• Pages are renamed or deleted

• A website redesign or migration

• URL structure changes

• Incorrect internal or external links

• Old links still indexed by search engines

Unlike a full website outage, 404 errors don’t always stop the entire site from working — which means they can go unnoticed for long periods while quietly causing damage.

Broken pages frustrate visitors, reduce trust, and can negatively affect search visibility if important pages are no longer accessible. Customers may assume the business is inactive or unreliable and leave without taking action.

As part of our 24/7 emergency website fix service, broken pages and 404 errors are checked, traced back to their source, and resolved properly. This may involve restoring missing pages, fixing internal links, or setting up correct redirects so visitors and search engines are sent to the right place.

In most cases, 404 issues can be resolved quickly once the cause is identified. Fixing them helps protect your website’s credibility, user experience, and long-term performance.

• If customers are landing on missing pages or you’re seeing “Page Not Found” errors where important content should be, this is usually fixable — and the sooner it’s addressed, the better the outcome.

WooCommerce Checkout Error or Payment Failure

If your WooCommerce checkout is showing an error or payments are failing, customers may be unable to complete purchases even though your website appears to be working normally. This is one of the most damaging issues for online stores because sales can stop immediately.

Common signs include:

• Checkout pages not loading or freezing

• Error messages when customers try to pay

• Payments failing after an update

• Orders not completing or not appearing in the dashboard

• Customers abandoning checkout without explanation

These issues are often caused by plugin or theme conflicts, payment gateway errors, failed updates, server restrictions, SSL problems, or communication issues between WooCommerce and the payment provider.

Because checkout errors directly affect revenue, they are treated as an urgent issue. As part of our 24/7 emergency website fix service, WooCommerce checkout problems are prioritised and checked immediately. We identify whether the issue is related to WooCommerce itself, the payment gateway, hosting configuration, or a recent change to the site.

In many cases, checkout and payment errors can be resolved quickly once the root cause is found, allowing customers to complete purchases again without further disruption.

• If your WooCommerce store is showing checkout errors, payment failures, or customers can’t complete orders, this is usually fixable — and the sooner it’s checked, the easier it is to restore normal sales.

Website Running Extremely Slow

If your website is loading very slowly, timing out, or responding inconsistently, it can be just as damaging as the site being completely down. Visitors often leave within seconds, and slow performance can cause enquiries, sales, and bookings to drop without warning.

Common signs include:

• Pages taking several seconds to load

• Checkout or contact forms hanging or failing

• Admin area running extremely slowly

• Site working at times and freezing at others

• Sudden slowdown after an update or traffic spike

Severe performance issues are often caused by server resource limits, hosting problems, plugin or theme conflicts, database issues, excessive background processes, or security-related activity. In some cases, a slow website is an early warning sign of a deeper technical problem.

Because slow websites directly affect user experience and conversions, performance issues are treated as an urgent problem. As part of our 24/7 emergency website fix service, we identify what is causing the slowdown and apply immediate fixes to stabilise the site and restore acceptable loading speeds.

In many cases, emergency performance problems can be improved quickly once the underlying issue is found, allowing visitors to use the site normally again.

If your website has suddenly become extremely slow or unreliable, this is usually fixable — and getting it checked early can prevent further disruption.

Locked Out of Website or Admin Area

If you’ve lost access to your website or can’t log in to the admin area, it can be extremely stressful — especially if urgent changes or fixes are needed. Being locked out often happens suddenly and without warning.

Common situations include:

• Forgotten or reset passwords not working

• Admin accounts missing or disabled

• Login pages redirecting or failing to load

• Access blocked after security updates

• Hosting or server-level restrictions

Being locked out doesn’t usually mean your website is lost or permanently damaged. In many cases, access issues are caused by security plugins, configuration changes, email delivery problems, or recent updates.

As part of our 24/7 emergency website fix service, admin access problems are treated as urgent. We identify what’s preventing access and safely restore control so you can manage your website again. Where needed, this may involve hosting-level access, database checks, or security resets.

Regaining admin access quickly is often the first step before any other emergency fixes can be carried out. Once access is restored, further issues can be addressed without delay.

If you’re locked out of your website or admin area and can’t log in, this is usually fixable — and the sooner it’s checked, the easier it is to regain access.

Emergency Website Fixes Across the UK

We provide 24/7 emergency website support for businesses across the UK. Because emergency website fixes are carried out remotely, location is not a barrier — urgent issues can be diagnosed and resolved wherever your business is based.

This service is used by UK businesses who need immediate help with websites that are down, showing errors, blocked by security warnings, or failing to receive enquiries. Whether you’re in London or elsewhere in the UK, emergency requests are handled with the same priority and urgency.

If your website is causing problems outside normal office hours, emergency support is available day and night to help restore access and minimise disruption.

Your Credentials Are Secure. Period.

All website access details are handled securely and with strict privacy controls. Any login information provided — including website admin access, hosting panels, or DNS — is used only to diagnose and fix the emergency issue.

Credentials are not stored on local devices and are not reused once the job is complete. Access is limited to what’s required for the fix and removed or returned once the issue has been resolved.

Protecting your data, website access, and business privacy is treated with the same priority as restoring your website uptime.

Emergency Website Fixes – Frequently Asked Questions

How fast can you respond to an emergency website issue?

Emergency requests are prioritised immediately. In most cases, we respond within minutes, regardless of the time of day or night. Fix time depends on the issue, but urgent problems are handled as a priority as part of our 24/7 emergency website support.

Do you really offer emergency website fixes 24/7?

Yes. Emergency website support is available 24 hours a day, 7 days a week, including nights, weekends, and holidays. Website issues don’t wait for office hours, and neither do we.

What qualifies as an emergency website issue?

An emergency website issue is any problem that stops your website from working properly or causes immediate business impact. This includes websites being down, critical errors, hacked sites, security warnings, broken contact forms, or anything preventing customers from accessing or contacting you.

Can you fix my website in the middle of the night?

Yes. Late-night and out-of-hours requests are part of our emergency service. Many clients contact us during evenings or early hours when issues first appear.

Do you work only with WordPress websites?

WordPress is the most common platform we work with, but we also assist with other website types where possible. If you’re unsure what your website is built on, we can still review the issue and advise during the initial emergency check.

My website shows a critical error or white screen — is it permanently broken?

In most cases, no. WordPress critical errors and white screen issues are usually caused by plugin conflicts, updates, memory limits, or configuration problems. These issues are often fixable once the cause is identified.

What if my website has been hacked or is showing security warnings?

Hacked websites and security warnings are treated as urgent issues. We assess what’s been affected, remove malicious elements where possible, and restore safe access. Acting quickly helps reduce further damage and restore customer trust.

Can you fix contact forms that are not sending enquiries?

Yes. Contact form problems are very common and often go unnoticed. We test forms properly, check email delivery settings, and ensure enquiries are delivered reliably to the correct inbox.

What access do you need to fix an emergency website issue?

To resolve emergency website problems quickly and safely, we usually need access to one or more of the following:

• Website admin login (for example, WordPress)

• Hosting control panel access

• Cloudflare or DNS access (if your site uses it)

The exact access required depends on the issue. Server errors and website downtime often require hosting access, while security warnings or DNS problems may require Cloudflare or domain access. All access details are used only to diagnose and fix the emergency issue.

What if I don’t have access details available right now?

If access details aren’t immediately available, we can still advise on next steps. However, full resolution usually requires proper access. We’ll guide you on how to obtain or reset access as quickly as possible.

Will you make changes to my website without telling me first?

No. You’ll always be informed about what needs to be done and any costs involved before work starts. We don’t carry out additional work without approval.

How much does an emergency website fix cost?

Emergency website fixes typically start from £120. Pricing depends on the issue, complexity, and time required. You’ll always know the cost before any work begins.

Is there a call-out fee for emergency website repairs?

No. There are no separate call-out fees. Emergency fixes are charged as a one-off service based on the work required.

Is payment required upfront for emergency repairs?

Yes. For emergency work, payment is usually required before or at the time of service. Secure online payment options are available to avoid delays.

Can you guarantee my website will be fixed?

Every website issue is different. While most emergency problems are fixable, some cases depend on hosting limitations, third-party services, or access restrictions. We’ll always be honest about what’s possible after reviewing the issue.

Will fixing my website affect my content or SEO?

Emergency fixes are carried out carefully to avoid unnecessary changes. Where SEO or content could be affected, steps are taken to minimise disruption and restore normal operation safely.

What if multiple urgent problems are happening at once?

If several issues are present, the first priority is stabilising the website. More complex situations may require additional time, and this will always be discussed before continuing.

Do you provide ongoing support after the emergency fix?

Emergency fixes focus on resolving the immediate issue. Ongoing support, maintenance, or preventative work can be discussed separately once the website is stable.

Can you help if my hosting provider caused the problem?

Yes. Many emergency website issues are linked to hosting problems. We can identify hosting-related issues and advise on the best next steps.

How do I get started if my website is down right now?

You can call us immediately or book emergency repair online. Once we receive your request, we’ll review the issue and begin the emergency response process.

Emergency Website Problems Don’t Have to Last

If your website is down, showing errors, or costing you enquiries, getting it checked quickly can prevent further damage. Emergency website fixes are available 24/7.