Terms & Conditions

Last updated: 14/12/2025

These Terms and Conditions govern the use of the Core Web UK website and services.

1. Who We Are

Core Web UK is a sole trader business owned by Toufik Beladi, providing:

• Web design

• Web development

• SEO services

• Maintenance plans

• Monthly subscription services

2. Using Our Website

By using this website, you agree to these terms.

3. Our Services

We offer:

• One-off website design

• Website redesign

• Website maintenance

• Monthly SEO services

• Hosting setup (if requested)

• Online subscription plans (via Stripe)

• Emergency website repair services provided on a one-off, priority basis

Emergency website repair services are intended for urgent technical issues that require immediate attention and are delivered remotely.

4. Pricing & Payments

• A 30% deposit is required before work begins on standard projects.

• Remaining balance is due on completion and approval.

• Payments may be made by bank transfer or Stripe online payments.

• Monthly maintenance and SEO subscriptions are processed automatically via Stripe.

• Prices may change but will never affect existing agreements without notice.

Emergency Website Repair Payments
Emergency website repair services are charged upfront and activate immediate investigation and repair work. This payment covers emergency diagnosis and initial repair only. Any additional work outside the initial scope will be discussed and agreed before further charges apply.

5. Project Timelines

Typical delivery time is 1–6 weeks, depending on client responsiveness and content availability.

Delays caused by clients delivering content late are not Core Web UK’s responsibility.

Emergency website repair timelines vary depending on the issue, platform, and access provided. Emergency response refers to rapid investigation and action, not guaranteed resolution times.

6. Client Responsibilities

Clients must provide:

• Accurate business details

• Images, text, and branding

• Clear instructions

• Timely approvals & feedback

For emergency website repair services, clients confirm they have the authority to provide website admin access, hosting access, and related credentials required to complete the work.

7. Ownership of Work

Core Web UK retains ownership of design files until full payment is received.

After final payment, the client owns the completed website.

Core Web UK may showcase the project only with the client’s consent.

8. Website Maintenance & Updates

Clients can subscribe to a monthly maintenance or SEO plan.

Core Web UK is not responsible for issues arising from third-party plugins, hosting outages, security breaches, or client-side changes outside our control.

9. Refunds

Due to the nature of digital work, refunds are generally not provided after work has begun.

Emergency Website Repair – No Fix, No Fee
If an emergency website issue cannot be diagnosed or resolved after investigation, no fee will be charged for the emergency service. If work has been successfully carried out within the agreed scope, the service is considered delivered.

Subscriptions can be cancelled at any time in accordance with Stripe’s billing terms.

10. Right to Cancel (Digital Services)

By purchasing emergency website repair services or other digital services that begin immediately, you acknowledge and agree that work will start upon payment confirmation.

This means you waive your statutory right to cancel once the service has begun, in accordance with the Consumer Contracts Regulations 2013.

11. Liability

We are not liable for:

• Loss of revenue

• Loss of business

• Hosting outages

• Third-party failures

• Data loss not caused by our negligence

Core Web UK provides services on a best-effort basis and cannot guarantee uninterrupted service or prevention of future issues.

12. Governing Law

These terms are governed by the laws of England and Wales.

13. Contact

For any enquiries:
info@corewebuk.co.uk