Returns & Refunds Policy

Last updated: 14/12/2025

Digital Services & Emergency Website Repairs (Important)

Some services offered by Core Web UK are digital services delivered remotely, including emergency website repair services.

By purchasing a digital service that begins immediately, you acknowledge and agree that:

• Work may start as soon as payment is confirmed

• You waive your statutory right to cancel once the service has begun, in accordance with the Consumer Contracts Regulations 2013

Emergency Website Fixes – No Fix, No Fee

For emergency website repair services:

• If an issue cannot be diagnosed or resolved after investigation, no fee will be charged

• If work has been successfully carried out within the agreed scope, the service is considered delivered and non-refundable

• Any additional work outside the initial emergency scope will only proceed with prior approval and separate payment

This does not affect your statutory rights.

Right to Cancel (Physical Goods Only)

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for cancelling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail at info@corewebuk.co.uk

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns (Physical Goods)

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

Non-Returnable Items

The following goods and services cannot be returned:

• Digital services that have begun with the consumer’s consent

• Emergency website repair services once work has started

• The supply of goods made to your specifications or clearly personalised

• The supply of goods which according to their nature are not suitable to be returned

• The supply of goods which deteriorate rapidly or where the date of expiry has passed

• Goods unsealed after delivery for health or hygiene reasons

• Goods which, after delivery, are inseparably mixed with other items

We reserve the right to refuse returns of any merchandise or service that does not meet the above conditions.

Returning Goods (Physical Items Only)

You are responsible for the cost and risk of returning the goods to us.

Returned goods should be sent to:

125 Lower Addiscombe Road
Croydon
CR0 6PU

We cannot be held responsible for goods damaged or lost in return shipment. We recommend using an insured and trackable delivery service. Refunds cannot be issued without receipt of the returned goods or proof of delivery.

Gifts

If goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return once the goods are received.

If the goods were not marked as a gift, refunds will be issued to the original purchaser.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:

info@corewebuk.co.uk