- Web Design & Digital Growth
- 020 3918 3829 |
- 07821 004213 | Open 24/7
Last updated: 14 September 2026.
These terms cover services ordered from Core Web UK, including website design and development, emergency website repairs, maintenance, hosting support, SEO and related digital marketing work. Read them with your quotation or order confirmation and our Cancellation & Refund Policy.
Core Web UK is the trading name of Toufik Beladi, a sole trader. Our business and correspondence address is 125 Lower Addiscombe Road, Croydon, CR0 6PU, United Kingdom. Email info@corewebuk.co.uk or call 07821 004213. We provide independent services; mentioning WordPress, Elementor, WooCommerce, Google or another supplier does not imply that we are that supplier or its official support service.
Before work starts, the service description or written quotation sets out what is included, the price, payment arrangements and any agreed timescale. A contract is formed when we accept your order or quotation acceptance and confirm the agreed service. An automated receipt acknowledges an order and does not expand its scope. Please check your details before ordering and contact us promptly about mistakes.
We provide the agreed terms and service details in a form you can keep. Individually agreed written terms apply to the matters they specifically address, subject always to rights that cannot lawfully be excluded. Changes to an accepted order require agreement; a later website update does not retrospectively change an existing contract.
Prices are in pounds sterling unless expressly stated otherwise. Before you commit, we confirm the total payable, including applicable taxes and any additional agreed charges. An advertised “from” price is a starting price; the actual scope and total are confirmed before purchase. We do not start chargeable extras without your approval.
Unless your quotation states otherwise, standard website projects require a 30% deposit, with the balance due on completion and approval. Emergency repair orders may require advance payment, subject to the no-fix, no-fee promise and cancellation rights below. Online card payments use WooPayments and its payment processing arrangements. Other payment methods or recurring payments apply only where offered and agreed. A payment provider's terms do not replace your service contract with us.
Emergency support is delivered remotely. We agree the reported issue and repair scope, obtain authorised access and investigate. The service covers the agreed diagnosis and repair, not an unlimited redesign or every fault on the website. Where more work is needed, we explain the options and price before proceeding.
Our no-fix, no-fee promise means we do not retain the repair fee if we cannot resolve the agreed issue. Any advance payment for that unsuccessful repair is refunded. A separately purchased diagnostic-only service must be expressly agreed beforehand. Response time means responding and beginning assessment; it is not a guarantee of resolution within the same period. Resolution depends on the fault, access, backups and third-party systems. We will explain material delays.
The plan description and written agreement identify the covered website, included updates and checks, backup arrangements, support availability, any included changes, exclusions and charges. Maintenance is ongoing preventative and support work. It cannot guarantee uninterrupted availability or protection from every future security incident.
Major redesigns, new functionality, substantial migrations and work outside the agreed allowance require a separate agreement. Third-party licence and hosting costs are included only where expressly stated. Before a recurring plan begins, we state its price, billing frequency, start date, any minimum commitment, renewal terms and cancellation procedure.
You can request cancellation at any time by emailing info@corewebuk.co.uk. Unless a different minimum term or notice period was expressly agreed before purchase, a rolling monthly plan ends at the end of the paid billing period when cancellation reaches us before the next renewal is processed. We confirm the final service date. We do not add an undisclosed renewal, cancellation fee or minimum commitment. See our Cancellation & Refund Policy for refunds and consumer cooling-off rights.
At the end of the service, we agree the handover of access and materials you are entitled to receive, and explain any third-party licence or hosting arrangements that need replacing. We do not use an unrelated dispute to deny you rights that the law gives you.
Typical website project estimates depend on scope and the supply of content and approvals. Your quotation gives the applicable timetable. Please supply accurate instructions, material you have permission to use, and timely access and feedback. If these are delayed, we explain any effect on timing or costs before agreeing changes.
You must be authorised to give us access to the relevant website, hosting, domain and connected accounts. Use separate, limited-access accounts where possible. We will discuss appropriate backups before material changes. A backup or restoration can affect recent orders, enquiries or other data, so relevant restoration risks must be discussed. Our duty to use reasonable care and skill remains.
You retain ownership of materials you supply. Ownership of the bespoke website work we agree to transfer passes after full payment, subject to any different written agreement. Existing tools, reusable components, open-source software, fonts, stock assets and third-party plugins remain subject to their own licences; we cannot transfer rights we do not own. We explain relevant ongoing licence costs.
We use client access and confidential information for delivering the agreed service and related support or legal requirements. We showcase client projects only with permission. Where we process personal data on your behalf, the necessary data-processing terms and instructions must be agreed. Our website privacy notice does not replace that agreement.
We perform agreed SEO and advertising work with reasonable care and skill. Search rankings, indexing, advertising approval, clicks, sales and revenue depend on factors outside our control and are not guaranteed. Advertising spend and third-party charges are separate unless expressly included. We cannot promise that a platform will approve an account or that any particular result will follow.
We mainly serve businesses. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. Business purchases do not automatically receive consumer cooling-off rights. Where consumer law applies, it takes priority.
Eligible consumers may cancel a service contract until the end of 14 days starting the day after it was made. An early start requires an express request. Starting work does not itself remove that right. The right ends on full performance only where the required request and acknowledgement have been obtained. A lawful proportionate charge may apply if you cancel after requesting an early start and before completion. Full details, exceptions, refund deadlines and an optional cancellation form are in our Cancellation & Refund Policy.
We are responsible for performing our services with reasonable care and skill and meeting our contractual obligations. We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be excluded or limited.
Third-party outages or changes can affect delivery, but do not excuse our own failure to meet our obligations. We explain material incidents and take reasonable steps within the agreed scope to address them. Consumers retain all applicable remedies, including repeat performance or a price reduction where the law provides them. Any additional limitation for a business contract must be expressly agreed and legally enforceable.
Contact info@corewebuk.co.uk with the order reference, problem and outcome requested. We investigate and explain the proposed resolution. If a consumer dispute remains unresolved, we provide details of an appropriate alternative dispute resolution body and explain whether we are obliged or willing to participate. You can obtain independent advice and retain access to the courts.
These terms are governed by the law of England and Wales. This does not deprive a consumer of mandatory protections or rights to bring proceedings in the courts available to them under applicable law.
Our Privacy Policy explains personal-data processing. Our Cookie Policy explains cookies and consent choices. Buying a service does not automatically consent to optional advertising cookies or marketing messages.
