Website support and maintenance is the regular work that keeps your website safe, up to date and working, plus a developer to help when something goes wrong. Core Web UK looks after WordPress, Elementor and WooCommerce websites for businesses across the UK, with plans from £179 a month.
Keep your website updated, secure and working properly with ongoing website maintenance and support from Core Web UK.
We look after WordPress updates, backups, security and regular checks. Your chosen plan sets out which forms, bookings or payment features we test.
Already have a website? We can take over its maintenance, even if another company built it. You do not normally need a new website or different hosting.
Monthly plans start from £179 and include direct developer support. Maintenance clients can contact us 24/7 about urgent issues, with a response within 30 minutes. A response is the start of the investigation, rather than a promise that every fault will be fixed in that time.
Compare the work covered before choosing a plan. An existing business website, a busy shop and a site needing new features require different support.
Essential Care covers updates, backups, monitoring, basic form testing and a monthly report. It suits a website needing regular technical care.
Business Support starts from £279 and adds Elementor care and reasonable small content changes. WooCommerce Support starts from £449 and adds checkout, payment and order-email checks.
Confirm the update schedule, backup storage and recovery checks, included support and separate costs. We review an existing website before taking over its care.
Need someone to take responsibility for your website? Call us today.
We monitor important parts of your site and help you spot problems early. Maintenance clients also have 24/7 support for urgent issues.
We learn how your website works, which tools it uses and which parts matter most to your business.
Routine requests are handled through your plan. Urgent issues receive a response within 30 minutes.
We do not need to have designed or built your website.
Ongoing maintenance for business websites, lead-generation sites, and online shops.
Your website is looked after by Core Web UK, with direct technical support when you need it.
If nobody checks your website regularly, small problems can go unnoticed. Updates can be missed, backups may not be tested and enquiry forms can stop sending messages.
We take care of the agreed checks and routine tasks so you can focus on your business.
That's where ongoing website maintenance helps.
Core Web UK can take over the day-to-day technical care of your website so somebody is actually keeping an eye on it.
We handle routine maintenance, monitor important parts of the site and give you someone to contact when something doesn't look right.
And because we provide 24/7 support, you are not left trying to find a developer at the exact moment your website stops working.
If we find something that needs more substantial work, we explain it first.
No mystery.
No unnecessary rebuild.
No surprise bill.
You do not need a new website just because you need somebody to maintain the one you already have.
We work on websites built by other designers, developers and agencies.
You also do not automatically need to move your hosting.
Before taking responsibility for an existing website, we first look at how it has been set up.
We can check:
If something is already wrong, we'll tell you.
If the website is healthy, we can start maintaining it.
If there are existing problems that need fixing first, we'll explain exactly what they are and why they matter.
We will not tell you that the entire website needs rebuilding simply because another company built it.
Have a Website Nobody Is Looking After?
We review your current setup, check for problems and explain what needs attention before maintenance starts.
Website maintenance is more than pressing an update button once a month.
A website can look normal even when a form, booking tool or payment feature has stopped working.
Forms can stop sending enquiries, online payments can fail and updates can affect a layout. We check these important features as part of the maintenance agreed in your plan.
Good website maintenance means regularly checking the site, keeping its software healthy and dealing with problems before they become bigger ones.
Depending on your maintenance plan, we can look after:
But there is another important part of the service:
You have somebody to call when something isn't right.
Routine maintenance helps find problems early. We monitor the parts of your site covered by your plan and provide support if an important feature stops working.
Core Web UK provides 24/7 website support for maintenance clients.
For urgent problems, we respond within 30 minutes.
And you speak directly to somebody who understands websites and can actually investigate what has happened.
Not a call centre.
Not an outsourced support desk.
Not somebody taking a message for the developer.
Website Problem?
When something goes wrong, the last thing you need is a long chain of support tickets.
With Core Web UK, you can speak directly to the person working on your website.
That means we can understand the problem faster and get to the technical issue without unnecessary back and forth.
And because we maintain the website over time, we get to know how it has been built.
Because we know your hosting, plugins and important website features, you do not have to explain the whole setup every time you ask for help.
So when something happens, we are not starting from zero.
That's a big difference between ongoing website support and desperately looking for a developer after something has already broken.
This is one of the biggest things business owners miss.
Your homepage can load perfectly while the parts that generate enquiries or sales have stopped working.
For example:
Your contact form appears to submit but the enquiry never arrives.
Your click-to-call button stops working properly on mobile.
Your booking form fails after an update.
Google Ads conversion tracking disappears.
Your WooCommerce checkout rejects payments.
Order emails stop reaching customers.
Apple Pay or Google Pay disappears.
Everything may still look normal from the outside.
But from a business point of view, the website is broken.
That's why we look beyond a simple "website is online" check.
We pay attention to the parts of the site that actually matter to your business.
WordPress is powerful, but it needs looking after.
WordPress, plugins, themes and hosting software all change over time. Regular checks help keep them working together.
Something that works perfectly today can develop a compatibility problem tomorrow.
Our WordPress maintenance service can include:
Updates need checks before and after they are applied. Our guide to how often to update WordPress explains why routine updates, security fixes and higher-risk releases need different handling.
If an update carries more risk, we take precautions first.
We work with Elementor websites regularly.
Elementor and Elementor Pro power a huge number of business websites, but issues can appear after WordPress, plugin, theme or PHP updates.
We can help with:
If somebody else built your Elementor website, that is not a problem.
We can maintain it.
An online shop needs more attention than a simple brochure website because the website is directly involved in taking money.
A WooCommerce site can appear online while something important in the buying process has stopped working.
We can maintain and check areas including:
We have dealt with real WooCommerce problems where everything appeared normal until a customer tried to complete payment.
That's why we look at the customer journey, not just plugin version numbers.
For an online shop, a checkout problem is not simply a technical issue.
It can mean lost revenue.
Running a WooCommerce Store?
A broken enquiry form can quietly cost a business money for days or even weeks.
There may be no obvious warning.
The form looks fine.
The visitor presses Send.
But nothing reaches you.
Depending on your website and plan, we can check:
If your website exists to generate enquiries, those parts matter just as much as plugin updates.
Updates help keep a website safe, but they can affect layouts, plugins and checkout pages. We make a backup before higher-risk changes, update carefully and check important features afterwards.
Our approach is simple.
Back up first.
Update carefully.
Check important parts of the website afterwards.
Fix or roll back if something goes wrong.
We would rather spend a little longer doing an update properly than cause a problem on a live business website.
A backup is only useful if it is available when you actually need it.
We can make sure your website has a sensible backup process in place.
Depending on your website and maintenance plan, this can include:
If something goes badly wrong, a recent clean backup can make the difference between a quick recovery and rebuilding parts of a website from scratch.
Most small businesses do not have an internal technical team checking their website every day.
That makes basic website security especially important.
Our maintenance work can include checks for:
No responsible developer can promise that a website will never be attacked.
What we can do is reduce unnecessary risk, keep the site maintained and make sure obvious security problems are not simply being ignored.
If a site is already compromised, our guide on what to do after a WordPress website is hacked covers the recovery steps.
Sometimes the website itself is fine but something around it causes the problem.
Hosting can fail.
DNS settings can be changed incorrectly.
An SSL certificate can stop working.
A domain renewal may be missed.
Depending on the plan, we can monitor important parts of your website and investigate when something goes wrong.
The goal is simple:
If your website stops working, you should not have to wait for a customer to tell you.
Website performance matters to both users and Google.
As part of ongoing maintenance, we can keep an eye on issues that may slow the website down.
That may include:
Not every speed problem can be fixed through routine maintenance.
Sometimes a website needs more substantial optimisation. In that case, our website speed optimisation service is the more appropriate route.
We'll tell you rather than pretending a quick plugin change will solve everything.
Google Search Console can reveal technical problems before a business owner notices them.
Depending on your plan, we can monitor issues including:
Website maintenance is not the same thing as a full SEO campaign.
But technical problems that affect Google should not be ignored either.
If you also need ongoing search optimisation, see our SEO services for UK businesses.
Websites are rarely completely finished.
Need to update a phone number, price, photo, service, opening time or testimonial? We can handle small website changes where your plan includes them.
Depending on your maintenance plan, we can take care of reasonable day-to-day website changes without turning every small request into another project.
For larger development work, new functionality or substantial redesigns, we will discuss the work and price first.
Your plan sets out the routine maintenance and support included each month. We explain which small changes are covered and which larger requests need a separate quote.
Your monthly plan defines the level of maintenance, support and website work included.
Each plan has limits. New features, large changes and major development need a separate agreed quote.
You can ask what is covered before requesting work.
You are paying us to look after the website.
Most small businesses do not need a full-time web developer.
But they still need somebody who understands their website.
Ongoing support gives you a technical contact who knows the site.
Instead of remembering when plugins need updating or wondering who to call when something breaks, you already have support in place.
We work with businesses that depend on their website for:
You do not need to understand everything happening behind the scenes.
That's our job.
Want Someone to Look After It for You?
Yes.
We want to make this especially clear.
Core Web UK can maintain a website built by another company.
We first look at the website so we understand what we are taking responsibility for.
If the website has been poorly built or contains serious existing technical problems, we may recommend resolving those first.
But you do not have to commission a new website from us simply to use our maintenance service.
And we will not recommend a rebuild unless there is a genuine reason for one.
Usually, no.
If your existing hosting is reliable and suitable for the website, there may be no reason to move it.
We can work with many existing hosting setups.
If we believe the hosting itself is causing problems with speed, reliability, backups or security, we'll explain why and discuss the options.
We do not move websites simply because it makes life easier for us.
If Core Web UK maintains your website and something goes wrong, contact us.
For urgent website problems, support is available 24/7 with a response within 30 minutes.
We investigate the fault, explain the next step and work towards a suitable fix. Recovery time depends on the problem and the access available.
If the issue falls within your maintenance plan, we deal with it accordingly.
If it is a larger problem or something outside the agreed scope, we explain the situation before carrying out additional chargeable work.
And because we already know your website, we are not starting from scratch.
Something Urgent?
Most small business websites need Essential Care at £179 a month. Choose Business Support at £279 if you want changes made and your enquiries checked, and WooCommerce Support at £449 if you sell online. Larger sites with bookings, memberships or custom features can have a bespoke plan from £599 a month.
| What you get | Essential £179 | Business £279 | WooCommerce £449 |
|---|---|---|---|
| WordPress, plugin and theme updates | Yes | Yes | Yes |
| Regular backups | Yes | Yes | Yes |
| Security, uptime and SSL monitoring | Yes | Yes | Yes |
| Monthly maintenance report | Yes | Yes | Yes |
| 24/7 urgent help, 30-minute reply | Yes | Yes | Yes |
| Direct contact with the developer | Yes | Yes | Yes |
| Form testing | Basic | Forms and email delivery | Forms and email delivery |
| Elementor maintenance | — | Yes | Yes |
| Small website changes | — | Yes | Yes |
| Search Console and Core Web Vitals checks | — | Yes | Yes |
| Broken-link checks | — | Yes | Yes |
| Checkout, payment and order-email tests | — | — | Yes |
| Support priority | Standard | Higher | Highest |
Not sure which plan fits? Send us your website and we will look at it and tell you, before you commit.
They are closely related, but they solve different problems.
Ongoing preventative care.
The aim is to keep the website updated, monitored, supported and in good condition.
Something has already gone wrong.
That might include:
If your website is already broken, use our emergency website fixes service for urgent repair.
Once the immediate problem has been resolved, ongoing maintenance can help reduce the chance of you being left in the same position again.
Not sure which maintenance plan you need? Here is the simple difference:
What counts as a small change? Updating existing text, a phone number, opening hours, a price or an image, or correcting a typo. These are simple changes to an existing page.
What needs a separate quote? New pages, major redesigns, new features, large batches of updates, custom development and major ecommerce work. We confirm what is included before starting any extra work.
Small changes are handled reasonably within your plan, rather than through a promised number of developer hours. Tell us about your website and we will recommend the lowest suitable plan.
You do not need to work it out yourself.
Send us your website or give us a call.
We’ll take a look and tell you which level of maintenance makes sense.
If the £179 plan is enough, we’ll tell you.
We are not going to put a small business website onto a £449 plan simply because we can.
If you are changing supplier, make sure you know who controls the domain, hosting and website accounts before the handover starts. A structured maintenance takeover reduces the risk of losing access, backups or important settings during the change.
We want clients to stay because the service is useful, not because they are trapped.
Your maintenance terms should be clear from the beginning.
You will know what your plan covers, what falls outside the plan and what happens if you decide to leave.
No confusing contract designed to make it difficult to move your website elsewhere.
We want to be clear about this too.
Maintenance is designed for ongoing care, support and reasonable website changes.
It would not normally include major projects such as:
If you ask for something outside your maintenance plan, we'll tell you before starting.
There should never be a surprise invoice at the end.
For a healthy existing website, we can normally start maintenance within 1–2 working days after receiving the access details we need. If we find existing problems, we explain what must be fixed first and agree the next steps.
We look at your WordPress setup, hosting, forms, security and current backups.
We tell you about issues that need attention before monthly maintenance can begin.
We confirm access and a suitable backup process before making changes.
We carry out the updates, monitoring and tests included in your chosen plan.
Contact a developer who already knows your website when you need help.
We already provide ongoing website maintenance for real UK businesses, including Fast EPC, AMA Locksmith and Pampered Perfectly.
These businesses rely on their websites to help customers find services and get in touch. Keeping a business website maintained means paying attention to updates, backups, security and the forms or other features customers use.
We understand the websites we look after, rather than starting from scratch whenever a client needs help.
Core Web UK is UK based.
We provide 24/7 support.
You can speak directly to the developer.
Urgent website problems receive a response within 30 minutes.
And we can take over websites that somebody else built without forcing you into an unnecessary rebuild or hosting move.
Ready to Stop Worrying About Your Website?
In the UK, website maintenance usually costs about £20–£60 a month for mostly automatic updates, and £150–£300 a month for hands-on support from a developer. Online shops and booking websites often cost £250–£600 or more. Our plans cost £179, £279, £449 or £599 a month. See our website maintenance cost guide for a full breakdown.
The price depends on how complex the website is and how much support you need.
A small WordPress business website generally requires less ongoing work than a WooCommerce shop, booking website or business-critical platform.
Core Web UK maintenance plans start from £179 per month and include ongoing technical maintenance plus 24/7 urgent support.
Higher-level plans are available for businesses that need more testing, monitoring, website changes or ecommerce support.
Yes.
Core Web UK maintenance clients have access to 24/7 support for urgent website problems.
Urgent issues receive a response within 30 minutes.
Yes.
You are not passed through an outsourced help desk.
You can speak directly to somebody who understands websites and can investigate the problem.
Urgent problems can include situations such as the website being offline, critical WordPress errors, checkout or payment failures, major website functionality breaking, security incidents or other problems seriously affecting the business.
Routine content changes and non-critical requests are handled through the normal maintenance process.
Yes.
We can take over existing WordPress, Elementor and WooCommerce websites built by other developers or agencies.
We first assess the website so we understand its current condition before taking responsibility for ongoing maintenance.
Yes.
If your previous developer has stopped responding, retired, closed their business or you simply want to move support elsewhere, we can assess the website and take over its ongoing maintenance.
For most active business websites, regular maintenance is sensible.
WordPress, plugins, themes, security vulnerabilities and hosting environments continually change.
Regular maintenance also makes it more likely that problems will be discovered before they become serious.
Not necessarily.
If your existing hosting is reliable and suitable for your website, we can normally continue working with it.
If hosting is causing reliability, security or performance problems, we will explain the situation and recommend options.
Yes.
WordPress maintenance is one of our main areas of work.
We can maintain WordPress core, plugins, themes, backups, security, Elementor and other technical parts of the site.
Yes.
We work extensively with Elementor and Elementor Pro.
We can deal with ongoing maintenance as well as problems involving updates, broken layouts, editor issues, CSS, plugin conflicts and compatibility.
Our Elementor maintenance guide shows what we check and how we update Elementor safely.
Yes.
WooCommerce websites can be covered under our WooCommerce & Priority Support plan.
This can include WooCommerce updates, checkout testing, payment gateway checks, order email checks, backups, security and technical support. See our WooCommerce maintenance checklist for the full list, or our ecommerce website design service if you need a new shop.
Yes, where included within your plan.
Forms can fail without giving the business owner any obvious warning, so checking important enquiry paths is particularly useful for businesses relying on website leads.
We take precautions before higher-risk updates, including backups.
If an update causes a problem, we investigate it and either resolve the compatibility issue or restore the previous working version where appropriate.
Yes.
If something is already broken and you are not currently a maintenance client, Core Web UK also provides an Urgent Website Fixes service for issues such as:
Technical monitoring may include issues that can affect search performance, such as Search Console warnings, broken links or Core Web Vitals.
A full ongoing SEO campaign is a separate service.
Yes, on plans that include website changes.
Routine text, image and small content changes can normally be handled as part of the agreed maintenance scope.
Larger design or development projects would be discussed separately.
Website maintenance services keep your website safe, working and up to date after it goes live. Someone checks it every month so problems are found early, not when a customer tells you.
With Core Web UK this means updates, backups, security checks, uptime monitoring, checks on your forms and help from a developer when something goes wrong. You can see the full list in each plan above.
The price depends on how much your website does. £179 a month suits most small business websites, £279 adds Elementor care and more website changes, and £449 is for online shops.
If you are not sure which one fits, we look at your website first and tell you.
Maintenance is the regular work that stops problems, like updates, backups and checks. Support is the help you get when something breaks or you need a change made.
Most businesses need both, so our plans include both. We explain the difference in more detail in our guide to website maintenance vs website support.
Yes. We can update text, photos, prices, opening hours, staff details, PDFs and small sections of pages for you.
Small changes are part of the Business Support and WooCommerce plans each month. Bigger jobs, like new pages or a new feature, are priced before we start, so there are no surprise bills.
Yes. Ongoing website support is what our monthly plans are for. You get the same developer each time, who already knows how your website is built.
You can contact us by phone, WhatsApp or email. For urgent problems we reply within 30 minutes, 24 hours a day.
Yes. Core Web UK is based in Croydon, South London, and we look after websites for businesses across London and the rest of the UK.
All of the work is done online, so it does not matter where your business is. If you are in London, you can also read our website maintenance London guide.
Most business websites need small checks every week and a fuller check every month. Some jobs, like testing a backup or reviewing who has access, can be done every few months.
Our WordPress maintenance checklist lists every task.
Yes, you can, if you have the time and know how to fix things when an update goes wrong. Many owners start this way.
The risk is that updates get missed, backups are never tested and broken forms go unnoticed for weeks. If your website brings in calls, bookings or sales, a monthly plan usually costs less than the work you could lose. Our guide do I need a WordPress maintenance plan? helps you decide.
Yes. You do not need a monthly plan to get help with a broken, hacked or very slow website.
Emergency fixes are a one-off job and start from £120. Call us or see our emergency website fixes page. Once your website is working again, you can decide if you want ongoing maintenance.
Yes, but we look at the website first. Most of the websites we look after belong to small and medium UK businesses, shops and service companies.
For larger or busier websites, we check how it is built, how many plugins and users it has and what support hours you need. Then we suggest a plan or a custom price in writing.
Core Web UK is a small UK web design and website maintenance business run by Toufik, a developer. You talk to the person doing the work, not an account manager or a call centre.
That means faster answers, and the person fixing your website already knows how it is built. You can see websites we have built in our portfolio.
Yes. We do not use contracts designed to trap you. Your terms are agreed in writing before we start, including what each plan covers and what happens if you decide to leave.
Keep your website updated, backed up and checked regularly.
We maintain existing WordPress, Elementor and WooCommerce websites, including sites built by other agencies.
Choose a monthly plan, see what is included and speak directly to a developer about your website.
