24/7 Website Support
Website problems do not always happen between 9am and 5pm. If something urgent happens, you can contact us day or night.
- Web Design & Digital Growth
- 020 3918 3829 |
- 07821 004213 | Open 24/7
Core Web UK provides ongoing website maintenance and 24/7 technical support for businesses across the UK.
We take care of updates, backups, security, monitoring, forms, technical problems and the small things that can quietly stop a website working properly.
Already have a website? That's completely fine.
We can take over an existing WordPress, Elementor or WooCommerce website, even if somebody else designed or built it.
And when something urgent goes wrong, you are not dealing with an anonymous ticket system.
Speak directly to the developer, 24/7, with a response within 30 minutes for urgent website issues.
Need someone to take responsibility for your website? Call us today.
Website problems do not always happen between 9am and 5pm. If something urgent happens, you can contact us day or night.
No outsourced help desk. No explaining the same problem to three different people. Speak directly to somebody who can actually investigate the website.
For urgent website problems, we respond within 30 minutes.
We do not need to have designed or built your website.
Ongoing maintenance for business websites, lead-generation sites, and online shops.
Your website is looked after by Core Web UK, with direct technical support when you need it.
A lot of businesses end up with a website that nobody is really responsible for.
Perhaps the person who built it has disappeared.
Maybe your old agency no longer provides support.
You might have inherited the website from another business owner, employee or developer.
Or perhaps you simply do not want to spend your time dealing with plugin updates, backups, broken forms, hosting issues and technical problems.
That's where ongoing website maintenance helps.
Core Web UK can take over the day-to-day technical care of your website so somebody is actually keeping an eye on it.
We handle routine maintenance, monitor important parts of the site and give you someone to contact when something doesn't look right.
And because we provide 24/7 support, you are not left trying to find a developer at the exact moment your website stops working.
If we find something that needs more substantial work, we explain it first.
No mystery.
No unnecessary rebuild.
No surprise bill.
You do not need a new website just because you need somebody to maintain the one you already have.
We work on websites built by other designers, developers and agencies.
You also do not automatically need to move your hosting.
Before taking responsibility for an existing website, we first look at how it has been set up.
We can check:
If something is already wrong, we'll tell you.
If the website is healthy, we can start maintaining it.
If there are existing problems that need fixing first, we'll explain exactly what they are and why they matter.
We will not tell you that the entire website needs rebuilding simply because another company built it.
Have a Website Nobody Is Looking After?
Website maintenance is more than pressing an update button once a month.
A business website can appear perfectly normal while important parts of it have quietly stopped working.
A contact form may no longer send emails.
A WooCommerce checkout might fail after an update.
A security certificate could expire.
A page may suddenly become painfully slow.
A plugin conflict might create an error nobody notices until a customer reports it.
Good website maintenance means regularly checking the site, keeping its software healthy and dealing with problems before they become bigger ones.
Depending on your maintenance plan, we can look after:
But there is another important part of the service:
You have somebody to call when something isn't right.
Website problems have a habit of appearing at the worst possible time.
Your checkout may stop accepting payments on a Sunday.
Your website could go down late at night.
A WordPress update may trigger an error outside normal office hours.
A contact form could stop working just as you start an advertising campaign.
Waiting until Monday morning is not always acceptable.
Core Web UK provides 24/7 website support for maintenance clients.
For urgent problems, we respond within 30 minutes.
And you speak directly to somebody who understands websites and can actually investigate what has happened.
Not a call centre.
Not an outsourced support desk.
Not somebody taking a message for the developer.
Website Problem?
When something goes wrong, the last thing you need is a long chain of support tickets.
With Core Web UK, you can speak directly to the person working on your website.
That means we can understand the problem faster and get to the technical issue without unnecessary back and forth.
And because we maintain the website over time, we get to know how it has been built.
We know the hosting.
We know the important plugins.
We know which forms matter.
We know whether it uses Elementor.
We know whether customers rely on WooCommerce checkout.
So when something happens, we are not starting from zero.
That's a big difference between ongoing website support and desperately looking for a developer after something has already broken.
This is one of the biggest things business owners miss.
Your homepage can load perfectly while the parts that generate enquiries or sales have stopped working.
For example:
Your contact form appears to submit but the enquiry never arrives.
Your click-to-call button stops working properly on mobile.
Your booking form fails after an update.
Google Ads conversion tracking disappears.
Your WooCommerce checkout rejects payments.
Order emails stop reaching customers.
Apple Pay or Google Pay disappears.
Everything may still look normal from the outside.
But from a business point of view, the website is broken.
That's why we look beyond a simple "website is online" check.
We pay attention to the parts of the site that actually matter to your business.
WordPress is powerful, but it needs looking after.
WordPress itself changes.
Plugins change.
Themes change.
PHP versions change.
Hosting environments change.
Something that works perfectly today can develop a compatibility problem tomorrow.
Our WordPress maintenance service can include:
We do not simply press "update all" and hope for the best. Our guide to how often to update WordPress explains why routine updates, security fixes and higher-risk releases need different handling.
If an update carries more risk, we take precautions first.
We work with Elementor websites regularly.
Elementor and Elementor Pro power a huge number of business websites, but issues can appear after WordPress, plugin, theme or PHP updates.
We can help with:
If somebody else built your Elementor website, that is not a problem.
We can maintain it.
An online shop needs more attention than a simple brochure website because the website is directly involved in taking money.
A WooCommerce site can appear online while something important in the buying process has stopped working.
We can maintain and check areas including:
We have dealt with real WooCommerce problems where everything appeared normal until a customer tried to complete payment.
That's why we look at the customer journey, not just plugin version numbers.
For an online shop, a checkout problem is not simply a technical issue.
It can mean lost revenue.
Running a WooCommerce Store?
A broken enquiry form can quietly cost a business money for days or even weeks.
There may be no obvious warning.
The form looks fine.
The visitor presses Send.
But nothing reaches you.
Depending on your website and plan, we can check:
If your website exists to generate enquiries, those parts matter just as much as plugin updates.
Updates are necessary.
But updates can also cause problems.
A plugin may suddenly conflict with another plugin.
A theme update can affect styling.
An Elementor update can change a layout.
A WooCommerce update can affect checkout behaviour.
Our approach is simple.
Back up first.
Update carefully.
Check important parts of the website afterwards.
Fix or roll back if something goes wrong.
We would rather spend a little longer doing an update properly than cause a problem on a live business website.
A backup is only useful if it is available when you actually need it.
We can make sure your website has a sensible backup process in place.
Depending on your website and maintenance plan, this can include:
If something goes badly wrong, a recent clean backup can make the difference between a quick recovery and rebuilding parts of a website from scratch.
Most small businesses do not have an internal technical team checking their website every day.
That makes basic website security especially important.
Our maintenance work can include checks for:
No responsible developer can promise that a website will never be attacked.
What we can do is reduce unnecessary risk, keep the site maintained and make sure obvious security problems are not simply being ignored.
If a site is already compromised, our guide on what to do after a WordPress website is hacked covers the recovery steps.
Sometimes the website itself is fine but something around it causes the problem.
Hosting can fail.
DNS settings can be changed incorrectly.
An SSL certificate can stop working.
A domain renewal may be missed.
Depending on the plan, we can monitor important parts of your website and investigate when something goes wrong.
The goal is simple:
If your website stops working, you should not have to wait for a customer to tell you.
Website performance matters to both users and Google.
As part of ongoing maintenance, we can keep an eye on issues that may slow the website down.
That may include:
Not every speed problem can be fixed through routine maintenance.
Sometimes a website needs more substantial optimisation. In that case, our website speed optimisation service is the more appropriate route.
We'll tell you rather than pretending a quick plugin change will solve everything.
Google Search Console can reveal technical problems before a business owner notices them.
Depending on your plan, we can monitor issues including:
Website maintenance is not the same thing as a full SEO campaign.
But technical problems that affect Google should not be ignored either.
If you also need ongoing search optimisation, see our SEO services for UK businesses.
Websites are rarely completely finished.
Telephone numbers change.
Staff members leave.
Prices change.
Services change.
Images need replacing.
Opening hours change.
A new testimonial needs adding.
Depending on your maintenance plan, we can take care of reasonable day-to-day website changes without turning every small request into another project.
For larger development work, new functionality or substantial redesigns, we will discuss the work and price first.
Some maintenance plans revolve around buying a tiny block of developer time every month.
Thirty minutes.
Sixty minutes.
Then every change starts eating into the clock.
We prefer to make the service easier to understand.
Your monthly plan defines the level of maintenance, support and website work included.
There will obviously still be reasonable limits to what can be covered within a maintenance plan, particularly for major development work.
But the aim is not to make you worry every time you ask a question because the stopwatch has started.
You are paying us to look after the website.
Most small businesses do not need a full-time web developer.
But they still need somebody who understands their website.
That is exactly where an ongoing maintenance service makes sense.
Instead of remembering when plugins need updating or wondering who to call when something breaks, you already have support in place.
We work with businesses that depend on their website for:
You do not need to understand everything happening behind the scenes.
That's our job.
Want Someone to Look After It for You?
Yes.
We want to make this especially clear.
Core Web UK can maintain a website built by another company.
We first look at the website so we understand what we are taking responsibility for.
If the website has been poorly built or contains serious existing technical problems, we may recommend resolving those first.
But you do not have to commission a new website from us simply to use our maintenance service.
And we will not recommend a rebuild unless there is a genuine reason for one.
Usually, no.
If your existing hosting is reliable and suitable for the website, there may be no reason to move it.
We can work with many existing hosting setups.
If we believe the hosting itself is causing problems with speed, reliability, backups or security, we'll explain why and discuss the options.
We do not move websites simply because it makes life easier for us.
If Core Web UK maintains your website and something goes wrong, contact us.
For urgent website problems, support is available 24/7 with a response within 30 minutes.
We investigate what has happened and determine the quickest sensible way to resolve it.
If the issue falls within your maintenance plan, we deal with it accordingly.
If it is a larger problem or something outside the agreed scope, we explain the situation before carrying out additional chargeable work.
And because we already know your website, we are not starting from scratch.
Something Urgent?
They are closely related, but they solve different problems.
Ongoing preventative care.
The aim is to keep the website updated, monitored, supported and in good condition.
Something has already gone wrong.
That might include:
If your website is already broken, use our emergency website fixes service for urgent repair.
Once the immediate problem has been resolved, ongoing maintenance can help reduce the chance of you being left in the same position again.
Our maintenance plans are designed around the level of support your business needs, not simply selling you a stopwatch.
You do not need to work it out yourself.
Send us your website or give us a call.
We’ll take a look and tell you which level of maintenance makes sense.
If the £179 plan is enough, we’ll tell you.
We are not going to put a small business website onto a £449 plan simply because we can.
If you are changing supplier, make sure you know who controls the domain, hosting and website accounts before the handover starts. A structured maintenance takeover reduces the risk of losing access, backups or important settings during the change.
We want clients to stay because the service is useful, not because they are trapped.
Your maintenance terms should be clear from the beginning.
You will know what your plan covers, what falls outside the plan and what happens if you decide to leave.
No confusing contract designed to make it difficult to move your website elsewhere.
We want to be clear about this too.
Maintenance is designed for ongoing care, support and reasonable website changes.
It would not normally include major projects such as:
If you ask for something outside your maintenance plan, we'll tell you before starting.
There should never be a surprise invoice at the end.
Updates, monitoring, testing and agreed support are carried out according to your plan.
When something changes or breaks, you are not searching Google for another developer.
We already know your website.
We review the website, hosting and important technical areas.
If anything needs fixing before ongoing maintenance begins, we explain it.
Access and backups are checked so we know the website can be supported properly.
We spend a lot of our time fixing websites after something has already gone wrong.
That gives us a different view of maintenance.
We know what real website problems look like.
An Elementor update that breaks a layout.
A WooCommerce checkout that suddenly stops taking payments.
A contact form that quietly stops sending.
A website stuck in maintenance mode.
A security problem.
A server error.
A website that becomes painfully slow.
Maintenance should not simply mean logging into WordPress once a month and pressing Update.
It should mean somebody is paying attention to the website and there is someone there when you need help.
Core Web UK is UK based.
We provide 24/7 support.
You can speak directly to the developer.
Urgent website problems receive a response within 30 minutes.
And we can take over websites that somebody else built without forcing you into an unnecessary rebuild or hosting move.
Ready to Stop Worrying About Your Website?
Website maintenance prices depend on the complexity of the website and the level of support required.
A small WordPress business website generally requires less ongoing work than a WooCommerce shop, booking website or business-critical platform.
Core Web UK maintenance plans start from £179 per month and include ongoing technical maintenance plus 24/7 urgent support.
Higher-level plans are available for businesses that need more testing, monitoring, website changes or ecommerce support.
Yes.
Core Web UK maintenance clients have access to 24/7 support for urgent website problems.
Urgent issues receive a response within 30 minutes.
Yes.
You are not passed through an outsourced help desk.
You can speak directly to somebody who understands websites and can investigate the problem.
Urgent problems can include situations such as the website being offline, critical WordPress errors, checkout or payment failures, major website functionality breaking, security incidents or other problems seriously affecting the business.
Routine content changes and non-critical requests are handled through the normal maintenance process.
Yes.
We can take over existing WordPress, Elementor and WooCommerce websites built by other developers or agencies.
We first assess the website so we understand its current condition before taking responsibility for ongoing maintenance.
Yes.
If your previous developer has stopped responding, retired, closed their business or you simply want to move support elsewhere, we can assess the website and take over its ongoing maintenance.
For most active business websites, regular maintenance is sensible.
WordPress, plugins, themes, security vulnerabilities and hosting environments continually change.
Regular maintenance also makes it more likely that problems will be discovered before they become serious.
Not necessarily.
If your existing hosting is reliable and suitable for your website, we can normally continue working with it.
If hosting is causing reliability, security or performance problems, we will explain the situation and recommend options.
Yes.
WordPress maintenance is one of our main areas of work.
We can maintain WordPress core, plugins, themes, backups, security, Elementor and other technical parts of the site.
Yes.
We work extensively with Elementor and Elementor Pro.
We can deal with ongoing maintenance as well as problems involving updates, broken layouts, editor issues, CSS, plugin conflicts and compatibility.
Yes.
WooCommerce websites can be covered under our WooCommerce & Priority Support plan.
This can include WooCommerce updates, checkout testing, payment gateway checks, order email checks, backups, security and technical support.
Yes, where included within your plan.
Forms can fail without giving the business owner any obvious warning, so checking important enquiry paths is particularly useful for businesses relying on website leads.
We take precautions before higher-risk updates, including backups.
If an update causes a problem, we investigate it and either resolve the compatibility issue or restore the previous working version where appropriate.
Yes.
If something is already broken and you are not currently a maintenance client, Core Web UK also provides an Urgent Website Fixes service for issues such as:
Technical monitoring may include issues that can affect search performance, such as Search Console warnings, broken links or Core Web Vitals.
A full ongoing SEO campaign is a separate service.
Yes, on plans that include website changes.
Routine text, image and small content changes can normally be handled as part of the agreed maintenance scope.
Larger design or development projects would be discussed separately.
Your website should not be nobody's responsibility.
If it matters to your business, somebody should be keeping an eye on it.
Core Web UK provides ongoing website maintenance and 24/7 technical support for WordPress, Elementor and WooCommerce websites across the UK.
We can take over an existing website even if somebody else built it.
You can speak directly to the developer.
And when something urgent happens, we respond within 30 minutes.
Call Core Web UK 24/7Ask About Monthly Website Maintenance